Help Centre
How can we help you?
Find quick answers about orders, delivery, payments, warranty and repairs — everything you need to shop with confidence at Sayona Worth.
Orders & Payments
How do I place an order?+
Browse the shop, choose an item you like and add it to your cart. Open your cart to add or remove items, then proceed to checkout to confirm your order for processing. Prefer help? Call or WhatsApp us on 0754 393 732 and our sales team will place the order for you.
Do you accept M-Pesa? What payment methods can I use?+
Yes — we accept M-Pesa and card payments through our secure online checkout, as well as arranged offline payment options with our sales team. Choose your preferred method at checkout, or contact us and we'll guide you through it.
Do you offer Lipa Pole Pole / instalment payments?+
Yes, we offer flexible Lipa Pole Pole instalment options on selected products so quality appliances fit every budget. Terms depend on the item, so please contact the sales agent handling your order for the details that apply to you.
Delivery & Outlets
How fast is delivery? Do you deliver within Nairobi?+
Yes. Within Nairobi we offer same-day delivery — order before noon and receive your items by evening, delivered right to your door.
Do you deliver outside Nairobi?+
Yes, we deliver countrywide across Kenya. Delivery outside Nairobi takes a little longer depending on your location, and any delivery fee is shown at checkout before you pay. Our products are also stocked in 100+ retail stores nationwide and on Jumia, Naivas and Kilimall.
Where can I buy Sayona Worth products / where are your outlets?+
You can shop online right here, visit our store on Max Electronics (Sayona), Fika Mall, Luthuli Avenue / Sheikh Karume Road, Nairobi CBD, or find us in over 100 stores across Kenya — including Jumia, Naivas and Kilimall. More Sayona Worth locations across Kenya are coming soon.
Products & Guidance
Are Sayona Worth products genuine?+
Absolutely. We sell 100% genuine Sayona Worth products and use only original spare parts — never counterfeits. Every product is backed by an official Sayona Worth warranty.
How do I find my product model number?+
Model numbers are on the bottom, back or front of the product and start with the letter "S". For example, a Sayona Home Theatre reads SHT followed by digits (e.g. SHT1149), while blenders and burners appear as SB (e.g. SB 3555 / SB 208). You'll need this number for warranty and repair support.
Which product is best for me, or how do I set it up (e.g. connect a TV to DStv or home theatre)?+
Our team is happy to guide you. Whether you're choosing the right speaker, TV or kitchen appliance, or need help connecting and setting it up, chat with us on WhatsApp or call 0754 393 732 and we'll walk you through it step by step.
Warranty
Do your products come with a warranty? How long?+
Yes. All products come with a 1-year warranty from the date of purchase, covering manufacturing defects in materials and workmanship. The warranty covers repair or replacement of faulty parts — not full product replacement.
What does the warranty NOT cover?+
The warranty excludes damage caused by:
- High voltage or power surges, and use without a surge protector or voltage stabilizer
- Incorrect installation or lightning
- Battery failure or exhausted batteries
- Commercial misuse, normal wear and tear, or cosmetic damage
- Unauthorized repairs, tampering, or missing serial numbers
- Rust or burnt residue
- Consumable/plastic parts such as accessories, knobs, bulbs, fuses and glass components
What do I need to claim my warranty?+
Keep your proof of purchase or original warranty card — you must present it to claim. The dealer's copy of the warranty registration should be returned within 2 weeks of purchase, and all warranty repairs must be carried out at an authorized Sayonapps service centre. Please note that transport costs to and from the service centre are met by the customer, and we operate a zero-refund policy (credit notes may be issued where applicable).
Repairs & Spare Parts
Do you offer repairs and after-sales service?+
Yes. We have a certified service centre in Nairobi (more across Kenya coming soon) that use only 100% original parts. Most repairs are completed within 24–48 hours and come with a 90-day service guarantee.
Where are your service centres located?+
Do you sell spare parts?+
Yes. We stock genuine spare parts for kitchen appliances, audio & speakers, energy & power products, and grooming appliances. Can't reach a service centre near you? Order genuine spares online and we'll deliver anywhere in Kenya within 2–3 days.
What should I do if my product isn't working properly?+
First, confirm it's set up according to the instructions. If it still isn't working, call or WhatsApp us on 0754 393 732 with your model number and proof of purchase ready, and we'll guide you to your nearest service centre. For service enquiries you can also email customercare@memusimall.com or call the Sayonapps service centre on +254 705 873 223.
Still need help?
Our support team is ready to assist you fast — many customers get answers in minutes on WhatsApp.